Technical Service Specialist - Gearless Mill Drive (80-100%)
ABB Schweiz AG
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Technical Service Specialist - Gearless Mill Drive (80-100%)
At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration
- combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower
everyone to create sustainable solutions. That's our story. Make it your story.
This position reports to
Engineering Manager
Your role and responsibilities
In this role, you will ensure the effective delivery of the Service portfolio according to ABB's standard processes
and safety guidelines, ensuring customer satisfaction. Each day, you will provide technical support, act as a
specialist, and solve problems within your area of expertise. You will also leverage your expertise by proactively
communicating with both customers and ABB service sales and life cycle management teams to understand customer needs
and capitalize on business opportunities for ser-vice growth. The role includes on-site assignments up to 40% of the
time. The work model for the role is: #LI-Hybrid This role contributes to the Business Line GMD (Gearless Mill Drive)
globally. Main stakeholders include customers, internal service sales and life cycle management teams, and other
engineering disciplines. You will be mainly accountable for: • Providing technical support and solving problems via
remote or on-site service, including installation and commissioning, maintenance, repairs, trouble shooting,
back-office engineering and consulting, retrofit engineering, etc. • Investigating customer needs through professional
consulting. Additionally, managing custom-er relationships and maintaining regular contact with key customers and
acting as 24/7 sup-port line for one complete week, approx. every two months, depending on availability. • Proactively
suggesting product and quality improvements and communicating them within the ABB organization. • Providing technical
consulting on Service solutions to management and customers. You will join a truly international and dynamic team,
where you will be able to thrive.
Qualifications for the role
- A bachelor's or master's degree in electrical engineering or any related field.
- Proven experience as an electrical engineer, product specialist or in a similar technical role, preferably within
the power electronics sector.
- A collaborative, solution-focused approach with effective communication and relationship-building skills.
- Excellent communication and interpersonal skills, enabling seamless collaboration across departments and with
customers.
- Attention to detail, ensuring product conformity, accurate technical documentation, and adherence to quality
standard.
- Fluency in English is required. Proficiency in other languages such as Spanish is a plus.
More about us
GREAT MINDS, GREAT MINES From cellphones, electric vehicles, batteries, wind farms...virtually every aspect of modern
life relies on the ores mined from the earth. But there must be a transformation. The demand for minerals has
in-creased significantly, making sustainable, safe, and productive mining more crucial than ever. ABB’s GMD is the most
powerful mill drive system in the market to power semi autogenous (SAG), ball and autogenous (AG) mills. This
’workhorse’ for grinding operations combines a robust, service-friendly, and fit-for-purpose design to provide the
highest throughput, reliability, and availability for your processing plant. We look forward to receiving your
application! The recruiting process is being led by Ceren Oezen, Talent Partner at ABB Switzerland Ltd. If you feel you
want to know more about our company, explore our website www.abb.com. ABB Data Privacy Statement:
https://new.abb.com/privacy-notice/candidate
At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration
- combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower
everyone to create sustainable solutions. That's our story. Make it your story.
This position reports to
Engineering Manager
Your role and responsibilities
In this role, you will ensure the effective delivery of the Service portfolio according to ABB's standard processes
and safety guidelines, ensuring customer satisfaction. Each day, you will provide technical support, act as a
specialist, and solve problems within your area of expertise. You will also leverage your expertise by proactively
communicating with both customers and ABB service sales and life cycle management teams to understand customer needs
and capitalize on business opportunities for ser-vice growth. The role includes on-site assignments up to 40% of the
time. The work model for the role is: #LI-Hybrid This role contributes to the Business Line GMD (Gearless Mill Drive)
globally. Main stakeholders include customers, internal service sales and life cycle management teams, and other
engineering disciplines. You will be mainly accountable for: • Providing technical support and solving problems via
remote or on-site service, including installation and commissioning, maintenance, repairs, trouble shooting,
back-office engineering and consulting, retrofit engineering, etc. • Investigating customer needs through professional
consulting. Additionally, managing custom-er relationships and maintaining regular contact with key customers and
acting as 24/7 sup-port line for one complete week, approx. every two months, depending on availability. • Proactively
suggesting product and quality improvements and communicating them within the ABB organization. • Providing technical
consulting on Service solutions to management and customers. You will join a truly international and dynamic team,
where you will be able to thrive.
Qualifications for the role
- A bachelor's or master's degree in electrical engineering or any related field.
- Proven experience as an electrical engineer, product specialist or in a similar technical role, preferably within
the power electronics sector.
- A collaborative, solution-focused approach with effective communication and relationship-building skills.
- Excellent communication and interpersonal skills, enabling seamless collaboration across departments and with
customers.
- Attention to detail, ensuring product conformity, accurate technical documentation, and adherence to quality
standard.
- Fluency in English is required. Proficiency in other languages such as Spanish is a plus.
More about us
GREAT MINDS, GREAT MINES From cellphones, electric vehicles, batteries, wind farms...virtually every aspect of modern
life relies on the ores mined from the earth. But there must be a transformation. The demand for minerals has
in-creased significantly, making sustainable, safe, and productive mining more crucial than ever. ABB’s GMD is the most
powerful mill drive system in the market to power semi autogenous (SAG), ball and autogenous (AG) mills. This
’workhorse’ for grinding operations combines a robust, service-friendly, and fit-for-purpose design to provide the
highest throughput, reliability, and availability for your processing plant. We look forward to receiving your
application! The recruiting process is being led by Ceren Oezen, Talent Partner at ABB Switzerland Ltd. If you feel you
want to know more about our company, explore our website www.abb.com. ABB Data Privacy Statement:
https://new.abb.com/privacy-notice/candidate