Customer Service Specialist - Riri Zippers
OC Oerlikon
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Location:
Mendrisio, TI, CH, 6850
Customer Service Specialist - Riri Zippers W/M
We are currently looking for new talent to strengthen our team at our MENDRISIO site!
Your Responsibilities:
- Responsible for order management from sales order entry to delivery and invoice dispatch
- Handle customer enquiries (pricing, stock availability, delays, short shipments, etc.) and specific customer requests
- Manage customer claims such as picking errors, damaged goods or pricing discrepancies
- Daily contact with the production department concerning the production and delivery timeline information
- Daily contact with the R&D department concerning the Product Customization
- Daily contact with the Quality department concerning damaged goods claims
- Coordination of deliveries in collaboration with the logistics department
Your Profile:
- Commercial education
- 5 years’ experience in customer service within an international company is highly recommended
- Experience in the Fashion/Luxury Customer service dpt. is a plus
- Excellent communication and organizational skills
- Strong customer orientated personality
- Fluent in both French and English is mandatory
- German knowledge is considered a plus
- Knowledge of AS400 and SAP is preferred
Contact : melanie.deamorim@oerlikon.com
About us
Oerlikon is a global innovation powerhouse for surface engineering, polymer processing and additive manufacturing in
key industries such as aerospace, automotive, energy, tooling and textiles. We serve as a key partner in enabling our
customers to reach their targets for optimizing the performance, function and sustainability of their products and
manufacturing processes. Our solutions reduce emissions in transportation, maximize longevity and performance of tools,
increase energy efficiency and advance intelligent material and sustainable polymer processing. These achievements are
proven hallmarks of our global leadership.
Oerlikon is an Equal Opportunity Employer. If you’d like more information on your EEO rights under the law, please
click here Know Your Rights.
If you are unable to complete an application or respond to a job opening because of a disability, please contact us at
Americas.hr@oerlikon.com or recruiter.us@oerlikon.com. This contact information is for accessibility requests only and
is not intended for inquiries about the status of applications or for third party vendors / agencies inquiries or
requests.
Oerlikon will not discharge or in any other manner discriminate against employees or applicants because they have
inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees
who have access to the compensation information of other employees or applicants as a part of their essential job
functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to
compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance
of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c)
consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Learn more about Oerlikon: https://www.oerlikon.com/en/brands/
*EQOM
Agencies:
Oerlikon only accepts agency resumes for positions that have been explicitly approved by HR for third-party support.
We work exclusively with our approved vendors who have agreed to Oerlikon’s terms and conditions and have an executed
contract in place. Any resumes or profiles submitted to Oerlikon employees for roles not approved and requested by HR
will be considered unsolicited, and Oerlikon will not be obligated to pay a placement fee.
Published: Nov 13, 2025 Job ID: 102912 Location:
Mendrisio, TI, CH, 6850
Mendrisio, TI, CH, 6850
Customer Service Specialist - Riri Zippers W/M
We are currently looking for new talent to strengthen our team at our MENDRISIO site!
Your Responsibilities:
- Responsible for order management from sales order entry to delivery and invoice dispatch
- Handle customer enquiries (pricing, stock availability, delays, short shipments, etc.) and specific customer requests
- Manage customer claims such as picking errors, damaged goods or pricing discrepancies
- Daily contact with the production department concerning the production and delivery timeline information
- Daily contact with the R&D department concerning the Product Customization
- Daily contact with the Quality department concerning damaged goods claims
- Coordination of deliveries in collaboration with the logistics department
Your Profile:
- Commercial education
- 5 years’ experience in customer service within an international company is highly recommended
- Experience in the Fashion/Luxury Customer service dpt. is a plus
- Excellent communication and organizational skills
- Strong customer orientated personality
- Fluent in both French and English is mandatory
- German knowledge is considered a plus
- Knowledge of AS400 and SAP is preferred
Contact : melanie.deamorim@oerlikon.com
About us
Oerlikon is a global innovation powerhouse for surface engineering, polymer processing and additive manufacturing in
key industries such as aerospace, automotive, energy, tooling and textiles. We serve as a key partner in enabling our
customers to reach their targets for optimizing the performance, function and sustainability of their products and
manufacturing processes. Our solutions reduce emissions in transportation, maximize longevity and performance of tools,
increase energy efficiency and advance intelligent material and sustainable polymer processing. These achievements are
proven hallmarks of our global leadership.
Oerlikon is an Equal Opportunity Employer. If you’d like more information on your EEO rights under the law, please
click here Know Your Rights.
If you are unable to complete an application or respond to a job opening because of a disability, please contact us at
Americas.hr@oerlikon.com or recruiter.us@oerlikon.com. This contact information is for accessibility requests only and
is not intended for inquiries about the status of applications or for third party vendors / agencies inquiries or
requests.
Oerlikon will not discharge or in any other manner discriminate against employees or applicants because they have
inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees
who have access to the compensation information of other employees or applicants as a part of their essential job
functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to
compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance
of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c)
consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Learn more about Oerlikon: https://www.oerlikon.com/en/brands/
*EQOM
Agencies:
Oerlikon only accepts agency resumes for positions that have been explicitly approved by HR for third-party support.
We work exclusively with our approved vendors who have agreed to Oerlikon’s terms and conditions and have an executed
contract in place. Any resumes or profiles submitted to Oerlikon employees for roles not approved and requested by HR
will be considered unsolicited, and Oerlikon will not be obligated to pay a placement fee.
Published: Nov 13, 2025 Job ID: 102912 Location:
Mendrisio, TI, CH, 6850